WHAT’S INCLUDED
Everything you need, delivered end to end.
Platform administrationUsers, roles, fields, layouts and settings handled for you.
Issue resolutionFixes within agreed response and resolution times.
EnhancementsSteady improvements from your backlog, every month.
MonitoringIntegrations and automations checked before users notice issues.
Zoho release updatesNew Zoho features reviewed and rolled out where useful.
Monthly reportingHours used, tickets closed and what comes next.
HOW WE DELIVER
A clear path, phase by phase.
Every phase ends with something you can see, test and sign off.
1OnboardAudit and handover
2RunAdmin and fixes
3ImproveMonthly enhancements
4ReportMonthly review
ZOHO APPS WE COVER
Built on the Zoho suite.
Zoho CRMZoho BooksZoho CreatorZoho PeopleZoho DeskZoho Analytics
FAQS
Questions we often hear.
What is the difference between AMC and an hour bank?
An AMC covers ongoing support for a year. An hour bank gives you a fixed number of support hours to use as needed.
Can you support a Zoho setup built by someone else?
Yes. We start with an audit and handover so we understand the build.
How do we raise requests?
Through a support portal or email, tracked against agreed response times.
RELATED SERVICES
Often delivered together.
SUPPORT & GROWTHTraining & Adoption →Role-based training, admin enablement and adoption tracking, so your teams actually use the system you paid for and keep using it.SUPPORT & GROWTHZoho Health Check →An expert audit of your existing Zoho setup: what works, what is broken, what is unused and what to fix first, with a clear action plan.SUPPORT & GROWTHDedicated Support →SLA-backed support from a named team that already knows your build, with support hours in the US (EST) time zone.