WHAT’S INCLUDED
Everything you need, delivered end to end.
Named support teamThe same consultants who know your system.
Agreed SLAsResponse and resolution times by priority.
Support portalEvery request tracked from logging to closure.
US time-zone coverageSupport during US (EST) business hours, from a team that knows your build.
Root-cause fixesIssues fixed properly, not patched.
Monthly reviewTicket trends and improvement ideas.
HOW WE DELIVER
A clear path, phase by phase.
Every phase ends with something you can see, test and sign off.
1LogEmail or portal
2TriagePriority and owner
3ResolveWithin SLA
4ReviewMonthly trends
ZOHO APPS WE COVER
Built on the Zoho suite.
Zoho CRMZoho BooksZoho CreatorZoho PeopleZoho DeskZoho Analytics
FAQS
Questions we often hear.
What are your support hours?
Dedicated Support runs in the US (EST) time zone. Exact hours are set in your support plan.
How fast do you respond?
Response and resolution times are set by priority in your support agreement.
Is support delivered by a third party?
No. Support is delivered by Kelevo’s own team in India.
RELATED SERVICES
Often delivered together.
SUPPORT & GROWTHManaged Services & AMC →We run and improve your Zoho platform after go-live: admin, fixes, enhancements and monitoring, through an annual maintenance contract or a support-hour bank.SUPPORT & GROWTHTraining & Adoption →Role-based training, admin enablement and adoption tracking, so your teams actually use the system you paid for and keep using it.SUPPORT & GROWTHZoho Health Check →An expert audit of your existing Zoho setup: what works, what is broken, what is unused and what to fix first, with a clear action plan.