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ZOHO FOR RETAIL & E-COMMERCE

Retail & E-commerce,
stores, orders and service in one view.

Connect your online store, marketplaces, inventory, accounting and customer support, so every order, return and ticket is visible in one place.

Talk to an industry expert See how it works
Retail & E-commerce on Zoho · built on Zoho
KRetail & EDashboardOrdersInventoryShipmentsReturnsTickets
DashboardSearch records…PK
Orders this week1,284+11%
Stock accuracy96%6 warehouses
Open tickets384 past SLA
Return rate2.1%Last 30 days
Orders by channel
WebsiteAmazonFlipkartStoresB2BSocial
Recent activity
#ORD-55821 · AmazonShippedDispatched
#ORD-55819 · WebsitePackingPending
Return R-2201RefundIn review
Ticket T-9912SupportDone
#ORD-55802 · FlipkartDeliveredDone
Amazon order synced to Inventory
THE CHALLENGE

What slows retail & e-commerce teams down today.

01Orders come from too many channelsShopify, Amazon, Flipkart and stores each hold their own order list.
02Stock is never quite rightMarketplace and warehouse stock drift, causing cancellations.
03Support runs on emailCustomer queries are answered late and without order context.
HOW IT WORKS ON ZOHO

One connected flow, end to end.

Every step is configured around your process during implementation.

1OrderWebsite and marketplace orders synced
2StockReserved across warehouses
3ShipCourier label and tracking
4InvoiceGST invoice and e-way bill
5SupportTickets with the order attached
WHAT WE BUILD

Built for Retail & E-commerce, not adapted to it.

Marketplace and store syncShopify, Amazon and Flipkart orders and stock in Zoho Inventory.
Shipping integrationCourier booking and tracking through partners such as Shiprocket.
Helpdesk with order contextEmail-to-ticket, SLAs and a knowledge base on Zoho Desk.
GST-ready accountingInvoices, e-way bills and GST returns on Zoho Books.
THE ZOHO STACK

The Zoho apps behind Retail & E-commerce on Zoho.

Licensed, implemented and supported by Kelevo, a Zoho Premium Partner.

CRZoho CRMManage leads, deals and customers in one place, with process automation, omnichannel communication, analytics and AI built in.Explore CRM →InZoho InventoryStock, orders and warehouses managed across channels, with batch and serial tracking.Explore Inventory →DeZoho DeskContext-aware help desk software for tickets, SLAs, knowledge base and multichannel customer support.Explore Desk →BoZoho BooksGST-ready online accounting for invoicing, banking, expenses, inventory and financial reporting.Explore Books →SaZoho SalesIQLive chat, visitor tracking and chatbots that turn website visitors into qualified leads and happy customers.Explore SalesIQ →AnZoho AnalyticsSelf-service BI and analytics: dashboards, reports and AI insights from all your business data.Explore Analytics →
CLIENTS IN THIS SECTOR

Retail & E-commerce businesses that run on Zoho with us.

Zoho implementations Kelevo delivered directly in this sector.

FAQS

Questions we often hear.

Do you have experience in retail & e-commerce?

Yes. Kelevo has delivered Zoho implementations for businesses in this sector, and our consultants start with a process workshop before configuring anything.

Can Zoho connect to the systems we already use?

Yes. We integrate Zoho with ERPs such as SAP, Microsoft Dynamics and Tally, payment gateways, telephony, marketplaces and in-house tools using native connectors, Zoho Flow or custom APIs.

How long does an implementation take?

Most projects go live in phases. After a short discovery, we share a phase-wise plan with scope, timeline and commercials before work begins.

TALK TO AN INDUSTRY EXPERT

Planning Zoho for retail & e-commerce?

A 45-minute discovery call maps your process to the right Zoho apps, with an indicative scope and plan.

Book a discovery call →