Skip to content
FINANCE · KELEVO AI AGENT

Collections Agent

Follows up overdue invoices from Zoho Books every day, politely and on the channel each customer prefers, and escalates only when needed.

Book a live demo All AI agents
Built on Zoho Zia AgentsHuman approval built inWorks 24×7
Collections AgentSample run · live simulationWorking · step 1 of 7
TRIGGER
Daily overdue check at 9:30 AM
Zoho Books
ACTION
Found 27 overdue invoices worth ₹18.4 L
Zoho Books
REASONING
Segmented: 19 friendly reminders, 6 firm, 2 to escalate
ACTION
Sent personalised reminders with a payment link
Zoho Mail
ACTION
Messaged customers who prefer WhatsApp
WhatsApp
HUMAN APPROVAL
2 escalations sent to the finance head
RESULT
Promises to pay logged against each invoice
Zoho Books
Zoho BooksZoho MailWhatsAppZoho CRM
WHAT IT DOES

Less admin. Better decisions.

Right tone, right timeEscalates from a friendly nudge to a firm reminder based on age, amount and history.
Every channelEmail, WhatsApp or a call task for your team, whichever each customer responds to.
Clear audit trailLogs every reminder and promise to pay against the invoice in Zoho Books.
HOW IT WORKS

Four steps, fully automated.

The agent follows the same steps your best team member would, every time, at any hour.

1CheckOverdue invoices daily
2SegmentAge, amount, history
3RemindEmail or WhatsApp
4EscalateOnly what needs a human
FINANCE AI, UNDER THE HOOD

The AI behind accurate, on-time finance.

Six kinds of AI work together inside the Collections Agent, each handling one part of the process. A person approves anything that matters.

AI TYPES USED
Predictive MLClusteringGenerative AINLPForecastingHuman in the loop
01Payment-delay predictionPredictive MLPredicts which invoices are likely to be paid late from each customer’s history.
02Customer segmentationClusteringGroups customers by payment behaviour to set the right tone and timing.
03Personalised remindersGenerative AIWrites polite, firm or final reminders that sound like your finance team.
04Reply understandingNLPReads customer replies to capture promises to pay, disputes and part-payments.
05Cash-flow forecastingForecastingProjects collections for the coming weeks so finance can plan ahead.
06Escalation guardrailsHuman in the loopSends only high-value or disputed cases to people, with full context.
CONNECTS WITH

Works where your data already lives.

Zoho BooksZoho MailWhatsAppZoho CRM
Data stays in your ZohoAgents run on Zoho Zia Agents and Zoho Catalyst, inside your Zoho account.
Role-based accessAn agent can only see and change what its Zoho role allows.
Full audit trailEvery step, tool call and approval is logged for review.
You stay in controlPause, adjust or switch off any agent at any time.
RELATED AGENTS

Agents that work well together.

FINANCEBill Capture Agent →Reads vendor bills from email or uploads, matches them to purchase orders and books them in Zoho Books with the right accounts and GST.FINANCEAsk-Your-Data Agent →Answers business questions in plain language from Zoho Analytics, with a chart and a short explanation, right where your team works.SALES & CRMLead Qualifier Agent →Scores, enriches and routes every new lead in Zoho CRM in seconds, so your sales team only spends time on buyers who are ready.
FAQS

Questions we often hear.

Short, direct answers. Still unsure? Talk to our team.

What does the Collections Agent do?

Follows up overdue invoices from Zoho Books every day, politely and on the channel each customer prefers, and escalates only when needed.

Which Zoho apps does the Collections Agent work with?

It works with Zoho Books, Zoho Mail, WhatsApp and Zoho CRM.

Is our data safe?

The agent runs on Zoho Zia Agents and Zoho Catalyst inside your Zoho account, and it can only see and change what its Zoho role allows.

Can it be set up around our process?

Yes. Kelevo designs, builds and deploys each agent around your own rules and hand-offs, and keeps improving it after go-live.

SEE IT LIVE

See the Collections Agent working on your own Zoho data.

Book a 30-minute demo. We show the agent on a process like yours and map what it would take to go live.

Book a live demo →