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PEOPLE & OPERATIONS · KELEVO AI AGENT

HR Helpdesk Agent

Answers leave, payroll and policy questions from Zoho People instantly, and completes simple requests without an HR ticket.

Built on Zoho Zia AgentsHuman approval built inWorks 24×7
HR Helpdesk AgentSample run · live simulationWorking · step 1 of 6
TRIGGER
Employee on Cliq: “How many leaves do I have left?”
Zoho Cliq
ACTION
Read the leave balance
Zoho People
REASONING
8 casual and 4 earned leaves left; 2 holidays next month
ACTION
Offered to apply leave for Friday
Zoho People
HUMAN APPROVAL
Leave request sent to the manager
RESULT
Answered in 5 seconds, no HR ticket needed
Zoho Cliq
Zoho PeopleZoho PayrollZoho CliqZoho WorkDrive
WHAT IT DOES

Less admin. Better decisions.

Instant answersLeave balances, payslips, holidays and policies in seconds, any time.
Does the requestApplies leave, raises documents and updates details, with manager approval where needed.
Private by designEach employee sees only their own data, as their Zoho People access allows.
HOW IT WORKS

Four steps, fully automated.

The agent follows the same steps your best team member would, every time, at any hour.

1AskCliq, mail or portal
2Look upPeople and Payroll
3ActApply or request
4ApproveManager in the loop
PEOPLE & OPERATIONS AI, UNDER THE HOOD

The AI behind smoother people and operations.

Six kinds of AI work together inside the HR Helpdesk Agent, each handling one part of the process. A person approves anything that matters.

AI TYPES USED
Retrieval (RAG)NLPSecure data AIAgentic workflowSentiment AIGuardrails
01Policy answersRetrieval (RAG)Answers from your HR policies and handbook, and shows the source.
02Employee intentNLPUnderstands requests for leave, payslips, reimbursements or letters.
03Personal data lookupSecure data AIFetches each employee’s own balances and payslips from People and Payroll.
04Self-service actionsAgentic workflowApplies leave, raises requests and generates letters for the employee.
05Mood and trend insightsSentiment AISpots recurring issues and dips in sentiment for HR to act on.
06Privacy guardrailsGuardrailsShows each person only their own data, as their Zoho role allows.
CONNECTS WITH

Works where your data already lives.

Zoho PeopleZoho PayrollZoho CliqZoho WorkDrive
Data stays in your ZohoAgents run on Zoho Zia Agents and Zoho Catalyst, inside your Zoho account.
Role-based accessAn agent can only see and change what its Zoho role allows.
Full audit trailEvery step, tool call and approval is logged for review.
You stay in controlPause, adjust or switch off any agent at any time.
RELATED AGENTS

Agents that work well together.

FAQS

Questions we often hear.

Short, direct answers. Still unsure? Talk to our team.

What does the HR Helpdesk Agent do?

Answers leave, payroll and policy questions from Zoho People instantly, and completes simple requests without an HR ticket.

Which Zoho apps does the HR Helpdesk Agent work with?

It works with Zoho People, Zoho Payroll, Zoho Cliq and Zoho WorkDrive.

Is our data safe?

The agent runs on Zoho Zia Agents and Zoho Catalyst inside your Zoho account, and it can only see and change what its Zoho role allows.

Can it be set up around our process?

Yes. Kelevo designs, builds and deploys each agent around your own rules and hand-offs, and keeps improving it after go-live.

SEE IT LIVE

See the HR Helpdesk Agent working on your own Zoho data.

Book a 30-minute demo. We show the agent on a process like yours and map what it would take to go live.

Book a live demo →