WHAT IT DOES
Less admin. Better decisions.
Understands every ticketDetects topic, priority, product and sentiment the moment a ticket arrives.
Answers from your knowledgeReplies only from your articles and past resolutions, with a confidence score.
Hands over cleanlySends complex cases to the right person with a summary, so customers never repeat themselves.
HOW IT WORKS
Four steps, fully automated.
The agent follows the same steps your best team member would, every time, at any hour.
1ClassifyTopic, priority, mood
2SearchYour knowledge base
3ReplyDraft with confidence
4EscalateHuman for the hard ones
CONNECTS WITH
Works where your data already lives.
Zoho DeskKnowledge BaseZoho CRMSalesIQ
Data stays in your ZohoAgents run on Zoho Zia Agents and Zoho Catalyst, inside your Zoho account.
Role-based accessAn agent can only see and change what its Zoho role allows.
Full audit trailEvery step, tool call and approval is logged for review.
You stay in controlPause, adjust or switch off any agent at any time.
RELATED AGENTS
Agents that work well together.
CUSTOMER SERVICEWhatsApp & Chat Agent →Answers enquiries 24×7 on your website chat and WhatsApp, captures leads in Zoho CRM and books meetings with your team.SALES & CRMLead Qualifier Agent →Scores, enriches and routes every new lead in Zoho CRM in seconds, so your sales team only spends time on buyers who are ready.SALES & CRMDeal Coach Agent →Reviews your pipeline every morning, flags stalled deals and tells each owner the next best action to move them forward.
What does the Support Desk Agent do?
Classifies and answers support tickets in Zoho Desk from your own knowledge base, and hands complex cases to your team with full context.
Which Zoho apps does the Support Desk Agent work with?
It works with Zoho Desk, Knowledge Base, Zoho CRM and SalesIQ.
Is our data safe?
The agent runs on Zoho Zia Agents and Zoho Catalyst inside your Zoho account, and it can only see and change what its Zoho role allows.
Can it be set up around our process?
Yes. Kelevo designs, builds and deploys each agent around your own rules and hand-offs, and keeps improving it after go-live.