Digitising UK Property Inspections Across Two Countries
A UK compliance officer and an India-based coordinator, working from the same property record.
Inspections, tickets, HR and compliance on one auditable platform shared by UK and India teams
Oyster Properties
United Kingdom and India
Multi-application Zoho implementation for property operations and compliance
Phased delivery across inspection, support, HR and reporting
Client overview
Oyster Properties is a UK-based estate and property management company specialising in residential lettings, property inspections and compliance management, with teams in both the UK and India running operations end to end.
Business challenges
Oyster Properties manages residential lettings end to end, from marketing and tenant onboarding through inspection, maintenance and support, with the work split between UK and India teams.
- Manual spreadsheets and fragmented systems holding operational data
- No measurable ownership of an inspection, a support query or an HR action
- Limited visibility for management of activities, approvals and performance
- Compliance evidence and training records scattered rather than centralised
- Collaboration between the UK and India teams dependent on email
What they needed
- Unified digital workflows replacing spreadsheets
- Accountable ownership for every inspection, ticket and HR process
- Real-time visibility of activity, approvals and KPIs
- Centralised audit trails and training records to meet UK property and workforce regulation
- A platform that scales as the portfolio grows
Our solution
Kelevo built a single Zoho operating platform covering the whole property lifecycle, designed so a UK compliance officer and an India-based coordinator work from the same record.
- Zoho CRM — property, tenant and client relationship management on one record
- Zoho Bookings — inspection and appointment scheduling, so visits are booked rather than chased
- Zoho Desk — query and ticket management with accountable ownership
- Zoho WorkDrive — document storage and compliance archiving in one place
- Zoho People — HR and performance management across both teams
- Zoho Learn — staff training and process documentation held against the role
- Zoho Analytics — reporting and management dashboards over the whole estate
Key features delivered
- Scheduled inspections Booked, assigned and tracked rather than coordinated by email.
- Named ownership Every inspection, ticket and HR action has one accountable owner.
- Compliance archive Documents and evidence retained against the property.
- Training records Process documentation and staff learning in the same system.
- Cross-border visibility UK and India teams reading the same live data.
- Management dashboards Activity, approvals and KPIs in real time.
Business impact
7
Zoho applications deployed
2
Countries on one system
Audit
Ready compliance trail
Live
Management KPI dashboards
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