One Customer Experience Stack Across Shopify, WhatsApp and Telephony
Two WhatsApp numbers, a Shopify store, a call centre and a social team, unified on one customer profile.
30
Aug
30
Aug
A 360 Degree View Across Sales, Stock and Projects at Apnewala
Sales, marketing, procurement, projects and finance configured as one estate rather than five separate tools.
30
Aug
From Manual Email Support to an Automated Helpdesk Wired into Three Marketplaces
A shared support mailbox, a Shopify storefront and two marketplaces, joined into one connected estate.