Scooter Assembly Tracked from Order Booking to After-Sales
A booked order, the scooter built against it and the warranty claim two years later, all on one thread.
The whole scooter assembly lifecycle on one platform, from lead to warranty claim
Urja Global Limited
India
Multi-application Zoho implementation for EV assembly and after-sales
Phased delivery across sales, production, finance and service
Client overview
Urja Global Limited designs, develops and assembles electric vehicles, with a particular focus on electric scooters and related renewable energy solutions.
Business challenges
Assembling electric scooters touches sales, procurement, production, finance and service, and at Urja Global each of those handovers was manual.
- Manual data handling across departments, producing duplication and errors
- Limited visibility into assembly progress, raw material consumption and finished goods availability
- Fragmented communication between sales, production and finance
- Delayed service resolution, with warranty and AMC claims poorly tracked
- No centralised dashboards for management insight
What they needed
- A centralised, scalable platform covering the whole assembly and delivery lifecycle
- Seamless data flow between sales, production, inventory and finance
- Real-time dashboards for production, stock, cost and service analytics
- Transparent order and service tracking for dealers and customers
- Warranty and AMC claims tracked to resolution
Our solution
Kelevo implemented a unified Zoho ecosystem covering the scooter assembly process end to end, so a lead, the unit built against it and the service call two years later all sit on the same thread.
- Zoho CRM — lead generation through to order booking, with dealer and customer records held centrally
- Zoho Inventory — raw material consumption, work in progress and finished goods availability tracked against assembly
- Zoho Books — financial management tied to the same orders and procurement, so cost is visible per unit
- Zoho Desk — after-sales service, with warranty and AMC claims logged and tracked to resolution
- Zoho Analytics — real-time dashboards across production, stock, cost and service
Key features delivered
- Order to assembly link A booked order drives the build, not a separate note.
- Material consumption tracking Raw material draw-down visible against each unit.
- Finished goods visibility Availability known before a promise is made.
- Warranty and AMC claims Logged, owned and tracked to closure.
- Dealer transparency Order and service status visible to the channel.
- Cross-department dashboards Production, stock, cost and service in one view.
Business impact
5
Zoho applications integrated
5
Departments on one data flow
Live
Production and stock dashboards
AMC
And warranty claims tracked
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