Zoho One Across Admissions, HR and Support at Brightpath Learning
An education provider unified admissions, HR and student support on Zoho One, cutting enquiry response time from days to hours.
Admissions response time cut from 2 days to 3 hours
Brightpath Learning (sample)
Bengaluru, India
Zoho One implementation
8–10 weeks, four phases
Client overview
Brightpath Learning runs professional certification programmes for working adults, with a counselling team handling admissions enquiries and an operations team supporting enrolled students.
Business challenges
Every function ran on something different, and the student experience showed it.
- Admissions enquiries arriving in a shared inbox with no ownership
- Follow-up depending on whoever remembered
- Student support requests tracked in a spreadsheet
- HR onboarding and leave handled on paper forms
What they needed
- A single admissions pipeline with owners and SLAs
- Automated follow-up sequences for enquiries
- A ticketed support desk for enrolled students
- Digital HR onboarding, leave and attendance
Our solution
Kelevo deployed Zoho One: CRM for the admissions pipeline with automated follow-up cadences, Zoho Desk as a ticketed student support channel with SLAs and a knowledge base, and Zoho People for onboarding, leave and attendance.
Key features delivered
- Owned admissions pipelineEvery enquiry assigned, with stage-based SLAs and automated nudges.
- Follow-up automationSequenced email and task reminders so no enquiry goes cold.
- Student support deskZoho Desk with SLAs, categories and a self-service knowledge base.
- Digital HROnboarding checklists, leave and attendance in Zoho People.
Business impact
3hrs
average admissions response time
3
functions on one platform
100%
of enquiries with a named owner
Nothing falls through now. Every enquiry has an owner and a next action, and we can see it.
Sample Name
Director of Operations, Brightpath Learning
Related case studies
Case Study
Site surveys on paper, installs tracked in a spreadsheet
Zoho Creator field app with CRM and Projects
Site survey to commissioning tracked end to end
Case Study
Support from a shared inbox, orders split across marketplaces
Zoho Desk with marketplace and storefront order sync
First-response time down from 14 hours to 40 minutes
Case Study
Paper KYC, email approvals, no audit trail on client files
Zoho Creator onboarding workflow with CRM and Sign
Onboarding cut from 11 days to 4
Looking for a similar Zoho transformation?
A 45-minute call with a Zoho architect maps your processes to the right products and gives you an indicative scope.