Zoho Managed Services

With Zoho Managed Services from Kelevo, businesses can be sure that their systems are always being taken care of by professionals. Our experts keep an eye on businesses day to day functioning and implement updates so your team can work on real tasks instead of technical ones. Our method is simple to ensure that your Zoho apps work well, keep everything safe, and help you out quickly when you need it. We make automations work better, fix problems before they become big issues, and help your company get the most out of Zoho. When you work with Kelevo, you get a partner you can trust who is committed to long-term growth and security.

Zoho Managed Services

Overall management

Our managed solutions cover your whole software environment, from infrastructure to application maintenance. This comprehensive approach provides smooth operations, low downtime, and increased security.

Comprehensive Monitoring

Our comprehensive monitoring tools and methods detect possible issues before they affect your operations. Our proactive strategy minimises disruptions and lets us quickly address emergent issues.

Flexibility and Scalability

As businesses adapt, so should your solutions. Scalable, adaptable managed services meet your evolving needs and support your company's growth.

Cost
Effectiveness

Managed services cut software costs. Outsourcing management to Kelevo eliminates in-house staff, reduces downtime, and controls expenses.

Sustainable
Growth

Kelevo managed services help you prioritise strategic projects. As your dedicated partner, we handle technology management so you may innovate and develop.

Strategic
Outlook

Beyond daily operations, we offer strategic advice based on our thorough expertise of your systems and goals. We help you make smart choices for long-term success.

Key Phases of Managed Services Plan :

Assessment & Strategy

Identify Needs: Analyze current IT environment, workflows, pain points, and desired outcomes (e.g., security, scalability, cost reduction).

Define Goals: Set clear, measurable objectives for the managed service (e.g., 99.9% uptime, faster issue resolution).

Scope Definition:Determine which services to outsource (infrastructure, security, support, payroll) and which to keep in-house.

Provider Selection & Planning

Vendor Due Diligence: Evaluate potential MSPs on technical skills, security, standards compliance, and financial stability.

Service Level Agreement (SLA): Define responsibilities, performance metrics, response times, and deliverables with the chosen MSP.

Integration Plan: Detail timelines, budget, team roles, and communication protocols for the transition.

Migration & Integration (The Rollout)

Discovery: MSP performs deep-dive into existing systems.

Configuration:Setting up tools, monitoring, and security protocols.

Phased Rollout: Gradually migrate systems or departments to minimize disruption, starting with less critical areas.

Data Migration:Securely move data and applications to the new environment.

Operation & Optimization (Ongoing)

Proactive Monitoring: Continuous oversight using RMM tools to prevent issues.

Regular Reviews: Monthly/quarterly business reviews (QBRs) to assess performance against SLAs and plan future improvements.

Strategic Alignment: Ensure IT stays aligned with evolving business needs and technology.

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