Zoho Service & Support

Kelevo’s Zoho Support System is built on trust with a goal to provide assistance every step of the way. Our experts will not only provide you the best custom zoho solution, but also offer end to end support for better functioning. Whether its optimization, training, or any kind of minor or major upgrades, Kelevo ensures to provide an ecosystem that runs smoothly with enhanced security.

By providing the best Zoho Support Service, we focus on finding and solving problem before it disrupts your workflow. We believe in quick response time and personalized attention to our partners which makes us different from other businesses.

Zoho Service & Support

Dedicated Assistance

Our Experts are is well-versed in your setup and is always prepared to provide guidance and troubleshooting related to all ZOHO Products.

Quick Issue Resolution

We at Kelevo prioritise quick and correct solutions so that our partners can focus on productivity without excessive downtime or confusion.

Proactive Monitoring

Our work does not end at delivering the project, but we monitor the health of the system and take preventative measures to avoid problems that could interfere with your regular operations.

Seamless
Updates

Keep up to date with the most recent Zoho features and enhancements without experiencing any disruptions to your productivity.

Custom
Troubleshooting

Kelevo provides solutions that are specific to the configuration of your organization; we do not provide generic solution. Our experts provide genuine solutions for genuine use cases.

User Training Support

Give your team the training and support they need to utilize Zoho with confidence. We at Kelovo provide end to end training support for smoother functioning.

Performance Optimization

We optimise your Zoho apps to make sure they work efficiently, which leads to more productivity and smoother automation.

Long-Term Partnership

We don't just build trust, but we at Kelevo also build a long-term partnership based on trust, dependability, and steady growth.

Key Stages of a Support & Service Implementation Plan:

Discovery & Strategy

Define Goals: What does success look like (e.g., faster resolution, higher CSAT)?

Scope: What services, channels (phone, chat, email), and processes are included?

Stakeholder Alignment: Get buy-in from leadership, IT, and other departments.

Design & Planning

Process Mapping: Detail current vs. future support workflows (ticket routing, escalation).

Tool Selection: Choose helpdesk software, CRM, knowledge base tools.

Resource Allocation: Assign team members, roles, and responsibilities.

Risk Assessment: Identify potential issues (data migration, user adoption) and mitigation plans.

Development & Configuration

System Setup: Configure chosen tools, integrations (e.g., with billing, IT systems).

Content Creation: Build knowledge base articles, FAQs, templates.

Training Material: Develop training for support agents and end-users.

Deployment & Go-Live

Phased Rollout (Pilot): Test with a small group before full launch.

Training Execution: Train agents and communicate changes to users.

Go-Live:Launch the new service/system.

Post-Implementation & Optimization

Monitoring: Track key metrics (response time, resolution rate, satisfaction).

Feedback Loop: Gather user and agent feedback for continuous improvement.

Iterate: Make adjustments to processes, tools, or training as needed.